If your order contains items to be shipped, they will be shipped within 3 business days. Tracking will be provided in your account once it’s completed.
CUSTOM orders will need to be approved before they are shipped. Please make sure our email is in your address book. All mockups/approval requests will be emailed within 3-5 business days of order placement. Once approval is obtained, your order will ship according to the information in the listing (each item is different).
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org or visit our site at https://embroideryonballs.com for FAQ and Tutorials.