We are open 8am until 6pm, EST.
Florida, USA

Customer Assistance

If you have any questions or issues regarding your order, please use the form below to contact us.


USA: 904-206-7874
Emergency Email:

Drop us a line

Frequently Asked Questions

Embroidery Designs are considered custom and not refundable. Once they are purchased, they are already in your possession. Any custom design orders are also non refundable.

However, if you order any physical supplies (stands, balls, etc) you can email us, at the emergency email address above, within 24 hours and we will cancel and refund your order.

To learn how to embroider on balls, check out our TUTORIALS page. It has a wealth of info you’ll need to put together your first ball!

Yes, however, shipping is quoted based on your address. If you’d like a quote for your order, please contact us using the form below.

Yes. Like virtually all websites, we use certain types of cookies on our sites. This allows us to collect non-personal information through a variety of technologies. This helps us identify visitors who return to our site and tells us such things as how many users visited our site, the pages that were accessed, and whether there were any technical problems in loading pages or navigating through our site. By collecting this information, we learn what parts of our sites are the most interesting or valuable to our users, and can monitor overall interest in our websites. It also lets us spot technical problems with our site so we can correct them right away. This, in turn, helps us upgrade our websites and improve our offerings for our visitors.